More law firms than ever are choosing to invest in practice management software. Some solutions have been around for decades, while new technologies seem to pop up every day. Every solution is a little different. Whether your firm is already using legal software or if you’re thinking of investing for the first time, it’s important to consider customer service during the selection process.
CASEpeer is a cloud-based case management solution designed specifically for personal injury firms. We take the customer experience as seriously as we do the development of our software. While some companies may release “buggy” software updates that take weeks to get fixed, CASEpeer is proactive about ensuring quality every step of the way.
Pre-Testing and Troubleshooting
Before any new feature is released, the CASEpeer development team puts it through vigorous tests to ensure it works correctly. After they test it, the new feature moves to beta users: real law firms. These select law firms works closely with the CASEpeer team to catch any errors that may have slipped through. If any arise, they are quickly fixed.
Only after the update is tested adequately is it released to all CASEpeer users. Because CASEpeer is cloud based, this transition happens seamlessly, without interrupting your law firm’s access to the program. As with any software, when bugs do occasionally occur, they are handled swiftly by the CASEpeer development team. Our software has built-in instant bug reporting, which means our team is on the case before you can even pick up the phone.
Knowledgeable Customer Support
Implementing a new case management software is a transition for any law firm. CASEpeer is designed to be as user-friendly as possible, and has customer support services available 24/7. All new users are provided with introductory training from one of our dedicated account managers. Subsequent support is provided as needed – by phone or email.
Clients can also consult the comprehensive online help center, send an email to our support team, or call the office directly at any time. All CASEpeer training and support is free of charge for all users.
Uninterrupted Service and Regular Updates
CASEpeer’s cloud based platform makes it easy for all users to enjoy uninterrupted service and frequent updates. In the cloud, if one server goes down, there are many others to back it up. As a result, CASEpeer clients experience minimal downtime – especially compared to law firms using in-house server based solutions.
The cloud also allows for frequent updates. Server solutions often require an on-premises install whenever there is a new update, making it difficult to release fixes and features. CASEpeer releases improvements and new features 2-3 times per month, always keeping security and functionality up to date.
At CASEpeer, it is our mission to empower your personal injury law firm to be the best it can be. Reliable and responsive customer service makes a world of difference in a case management provider. With the right software, your law firm can become more proactive, more powerful.
CASEpeer is secure a case management solution designed for personal injury attorneys. From intake to settlement, our robust features help law firms become more proactive and powerful. Our goal is to help your law firm grow. For more marketing and practice management tips, visit our blog.
